Dutton Co-operative Child Care Centre Inc. (DCCCCI) is wholeheartedly committed to and supports the Accessibility for Ontarians with Disabilities Act (AODA). We will treat everyone in a way that allows them to maintain their dignity and independence. We will work to ensure inclusion and equitable opportunities are available for everyone. We are committed to meeting the needs of people with disabilities in a timely manner and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the AODA.
These accessibility policies outline the actions that Dutton Co-Operative Child Care Centre Inc. undertakes to improve the opportunities for persons with disabilities.
Customer Service Standards
The Centre is committed to excellence in serving all parents and children, including persons with disabilities, and will provide goods, services and facilities in a way that is accessible and respects the dignity and independence of persons with disabilities.
All persons who, on behalf of the Centre, deal with the public or other third parties, and all those who are involved in the development and approvals of customer service policies, practices and procedures, as well as others providing services to parents and children, are trained on an on-going basis to communicate with persons with disabilities. Training has included the following:
Review of the purpose of the AODA and the requirements of the Customer Service Standard;
How to interact and communicate with people with various types of disabilities;
How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person;
How to use the alternative means to help provide goods or services to people with disabilities;
What to do if a person with a disability is having difficulty accessing the Centre’s services and
The Centre’s policies, practices and procedures relating to the Customer Service Standard.
All staff, volunteers and others dealing with the public are trained and are familiar with various assistive devices that may be used by parents or children with disabilities while accessing our services.
The Centre provides alternatives to communicating with parents if telephone communication is not suitable to their needs.
The Centre ensures accommodation to parents or children serviced by a service animal in public areas.
Where a person with a disability is accompanied by a support person, the support person is accommodated.Parents are notified in the event of a planned or unexpected disruption of service or inaccessibility of facilities used by persons with disabilities by placing standard notices of temporary disruption. These include notices on the Centre’s website as well as the voicemail for the Centre.
Feedback is encouraged from persons with disabilities through multiple accessible ways. Any feedback from parents will be documented. The Centre communicates its Accessible Customer Service Standard policy on the Centre’s website or provides the policy upon request..
The Centre is committed to making information and communications accessible to disabled persons. The Centre will incorporate new accessibility requirements under the IASR to ensure that its information and communications systems and platforms are accessible and are provided in accessible formats that meet the needs of persons with disabilities.
Upon request, accessible formats and communication supports will be provided or arranged in a timely manner that accounts for the person’s needs due to disability and at a cost no more than the regular cost charged to other persons.
The Centre will consult with the person making a request to determine the suitability of the accessible format or communication supports. The public will be notified through the Centre website about the availability of accessible formats and communication supports. The Centre will ensure current and new processes for receiving and responding to feedback are accessible to persons with disabilities.
Our goal is WCAG 2.1 Level AA conformance; we have also applied some Level AAA Success Criteria; read more on the Website accessible statement.
The Centre is committed to removing barriers in public spaces and buildings that will uphold the dignity and independence of persons with disabilities. The Centre will ensure that any of the following public spaces that are newly constructed or redeveloped will meet the accessibility requirements under the IASR:
Recreational trails, outdoor eating areas, outdoor play spaces, outdoor travel paths, accessible parking.
Contact Us
If there are questions about the Multi-Year Accessibility Plan or if you would like a copy of the Multi-Year Accessibility Plan/Accessibility Policies, please contact Courtney Kreamer, Executive Director, at (519) 762-2399 ext.101
Proudly providing licensed childcare and summer camp programs in Dutton, West Lorne, and Rodney.